Austin and San Antonio Police Departments Step Up to Help One of Their Own

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Norma Villarreal is not a police officer. She grew up wanting to be and even studied Criminal Justice at the University of Texas at San Antonio. Life, however, had different plans for Norma. Her desire to serve never wavered. Neither has her support of law enforcement.

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Photo: Facebook/Mingfei Yi

Norma is one of the forgotten first responders. Each morning, Norma gets up, gets dressed and leaves her home in San Antonio at 4:30 a.m. She braves the challenging traffic between San Antonio and Austin to arrive at work at CTECC (Combined Transportation, Emergency and Communications Center). That’s where the county’s 911 call takers and dispatchers are stationed. Since August of 2014, she has worked in a temporary position as the Administrative Senior for APD’s Emergency Communications Division. In 2015, she accepted a promotion to Administrative Specialist, still a temporary position.

According to KXAN, Norma Villarreal says she was called to serve. She proves that calling on a daily basis. Norma graduated from the SAPD Citizens Police Academy in 2010. She followed that by graduating from the San Antonio FBI Citizens Academy in 2014 and the APD Citizen Police Academy in 2015.

She uses the knowledge gained to actively participate in a variety of law enforcement related organizations and charities. She served as President and Vice President for the SAPD Citizens on Patrol. She is also an active member of SAPD’s Volunteers in Policing as a Special Project’s System Administer. She serves SAPD’s Family Assistance of Police Survivors as an information coordinator. Also, she remains involved with the FBI Citizens Academy Alumni Association and the Austin Police Department Volunteers.

Her charities include Blue Santa, which provides gifts to needy children, and Hero’s Run. Hero’s Run is a 5k run/walk in honor of the fallen from the terrorist attack on September 11th, 2001.

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