Local News

Central Texans Can Now Text 911 if They Cannot Call

By  | 

Finally, central Texans can use the Text to 911 service. According to KXAN, this includes those who use “…Verizon Wireless, AT&T Mobility, Sprint and T-Mobile — in Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson counties.”

This service allows citizens to use their phone’s regular messaging service to contact 911 and receive help. Authorities want people to know that they should call if at all possible since phone calls are faster, but texting can be used for those who have a hearing impairment, those who cannot speak during a medical emergency, or those who are trying to communicate in an area with bad reception.

The Statesman says that if you have to send a text to 911, “The message should contain the location of the emergency and the type of help needed. Use simple words but no abbreviations, photos, video or emojis.”

At this time, the Text to 911 service is only available in English. If you do not receive a text back immediately from 911, then the message was not received, and a call should be made ASAP. “The Federal Communications Commission hasn’t required cell phone service providers to guarantee the texting service, so it’s possible that a 911 call center will occasionally not receive an emergency text,” the Statesman warns.