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Bride and Groom Get Involved in New United Airlines Drama

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United Airlines has found themselves with some bad press once again, but this time, it isn’t nearly as extreme as their previous news stories. In this incident, a couple flying from Houston to Liberia, Costa Rica were asked to get off of their fight for what they thought was no apparent reason. Their confusion about the situation has made headlines, but there appears to be a simple explanation.

KHOU reports that Michael Hohl and Amber Maxwell were headed to Costa Rica for their destination wedding. They were the last two people to board the plane, and they noticed that someone was already asleep in their seats, laying across the row. Instead of waking the person up, they decided to sit in an empty row a few rows up. “We thought, ‘Not a big deal, it’s not like we are trying to jump up into a first-class seat. We were simply in an economy row a few rows above our economy seat,” Hohl told the news.

Unfortunately, Hohl and Maxwell actually upgraded themselves when they moved seats. NBC News says that the airlines pointed out that there were sitting in Economy Plus seats, which cost more due to extra space, so they were asked to return to their original seats. NBC explains, “United said that the couple was offered the opportunity to pay the difference in fare, but they declined and would not follow crew member instructions to return to their assigned seats.” They were asked to deplane at that point. The couple says that due to the confusion, they will not fly with United again.