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Story About Deaf Whataburger Cashier Goes Viral

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A photo of a disabled Whataburger cashier goes viral, in Denton, Texas, after a young woman, Kolbie Sanders, takes to Facebook with the captured image.

The picture is a heartwarming gesture that shows patience and kindness can still exist even in a fast-paced atmosphere.

According to Fox News 4, the fast-food line was long, but Deaf cashier, Taylor Pope, did his best to understand his customers making them repeat certain words and phrases. It was this perseverance that led to Sanders uploading the photo to Facebook.

Fox News 4 asked Sanders why she posted the photo.

“I think the one thing that stood out was his smile,” said Sanders .

Fast food lines are normally the source of frustration with long lines and mixed up orders, but at this Whataburger in Denton patience was given to Pope by each customer in line. Not one rude word was spoken.

Sanders commented on the teamwork displayed inside the fast-food restaurant.

“It was just very nice to see everyone come together to help him while he was working,” said Sanders.

Pope describes how he was overwhelmed with kindness.

“With all the people helping me with the orders, it made me feel happy,” admitted Pope.

Pictured below is Sander’s original Facebook post:

“I’ve never posted something like this but I just really want to share what I witnessed tonight. My boyfriend and I were starving and the Whataburger down the street was calling our name so we went (we were going to go through drive-thru but that line was way too long so I decided to go inside instead) 

I went inside and realized the inside line was a bit long too but I was too hungry to go anywhere else, so I waited. (the time is almost 1am because I work nights) 

I realize the line isn’t really moving so I start paying attention as to why, because there were several people working in the back. That’s when I notice the cashier talking to a young couple in front of me. The girl ordered her food and the cashier just looked at her, smiled, and very faintly said “I am deaf, can you please talk slower.” The girl lit up and said “oh, of course!” and I heard her slow down her order for him. He still wasn’t able to catch on so he smiled again, and got a piece of paper and a pen for them to write down their order. They did so without hesitation. Without a sign of impatience, just pure joy and genuine kindness to be helping that young working man do his job. 

I watched even after I placed my own order to see how everyone would react to him, to see if anyone would lose their temper with him taking extra long or get impatient because they were having to be hungry even longer, and I was surprised because not one person acted rude or impatient. Every customer complied with him and wrote down their orders without any complaints, just smiling back at him. 

I’m sharing this for two reasons. One, because he is a deaf person and has a job. He is disabled and is able to work at a place that forces him to strengthen his disability by communicating with people daily. He is a special person that was given a fair chance at a job and does so willingly and with a smile on his face. THAT is utterly impressive and remarkable. Kudos to Whataburger alone for allowing this young man to work

And second, with how twisted the world is becoming and after seeing so many people bully others on a daily basis, I can’t tell you how refreshing it was to see these small acts of kindness demonstrated from so many different people. Seeing people forget their pride or their problems or even their hunger is something you don’t see often. But at the end of the day, it’s about others, not ourselves. 

This was eye-opening for me and I will never forget that moment.”

It is important to remember these small acts of kindness next time you are waiting in a fast-food line. Be sure to understand the situation before making any assumptions. Sometimes, just a little more communication and a big smile can go a long way!