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TxDOT Suspends Invoices and Violations Due to Billing Mistakes

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TxDOT has landed in some hot water due to statewide billing mistakes. While TxDOT was experimenting with making Texas tags work in other states, they say that bills and violations were mistakenly sent to many users. KXAN writes that due to this major error the Texas Department of Transportation caught last week, all pay-by-mail bills and violations have been suspended until further notice. They say that those with TxTags, EZTags, or TollTags don’t even need to call for support, the matter should be taken care of shortly.

On the Texas Department of Transportation Facebook page, the situation was explained in a simple post, but many Texans still wanted their frustrations heard. The various complaints say users haven’t been able to get anyone on the phone, that they already paid bills with errors, and of course, they’re disgusted paying for a toll road in general.

“We sincerely apologize for this system error and assure you we are making this right,” TxDOT concludes. But they add that if anyone would still like to speak with a representative, “Those with TxTags or who received a TxTag bill can call us at 888-468-9824. We are extending our customer service hours from 8 a.m. to 7 p.m. Monday through Friday.”